FAQ's

1. What types of watches do you offer?

We offer a wide range of high-quality watches, including luxury automatic, quartz, chronograph, and sport models designed for men and women. Each watch is crafted with premium materials for durability and style.

2. Are your watches water-resistant?

Yes, most of our watches feature water resistance ranging from splash-proof to 20ATM (200 meters). Specific water resistance details are provided in each product description.

3. Do you offer international shipping?

Absolutely! We ship worldwide. Shipping times and fees vary depending on your location and the selected shipping method.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details so you can monitor your shipment in real-time.

5. What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase. The watch must be in original condition, unworn, and with all packaging intact. Please contact our support team to initiate a return.

6. How do I care for my watch?

To keep your watch in optimal condition:

Avoid exposure to extreme temperatures and strong magnetic fields

Clean with a soft, dry cloth regularly

Avoid contact with chemicals and perfumes

For automatic watches, wear regularly or use a watch winder to keep it running

7. Do your watches come with a warranty?

Yes, all Geneva Epoch watches come with a [1/2/3]-year limited warranty covering manufacturing defects. Warranty does not cover damage caused by accidents or misuse.

8. Can I adjust the watch band myself?

Many of our watches come with adjustable bands or links that you can resize at home using simple tools. For best results, we recommend visiting a professional jeweler or watch specialist.

9. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

10. How can I contact customer support?

You can reach our customer support team via email at [Your Contact Email] or through the contact form on our website. We’re here to help!